Too often we hear about the cost of healthcare-associated infections (HAIs) as related to the responsible hospital.
Traveling around the country and working closely with health care systems on reducing infections, I have seen internal costs for HAIs ranging from $25,000 to $45,000 per incident. The individual costs of infection are reason enough to place more emphasis on improvement practices, not to mention the hospital’s goal to provide healthy outcomes.
Indirect costs from HAIs also can be crippling and are not normally part of the “cost” calculation as presented in the media.
Cost of reputation
A renowned plastic surgeon experiencing patient complications from infections was beginning to feel the pinch from social media. Patients suffering from infections began posting photos and comments to family and friends. Soon the posts were spreading to others, and the surgeon’s business was noticeably slowing. Problematic cases can quickly experience Moore’s law of expansion on social media. Many specialized medical practices, such as plastic surgeons, heart specialists and cancer physicians, thrive on word-of-mouth reputation, and some have hired social media experts to maintain a good image with positive outcome stories. Social media is said to be responsible for 41 percent of public decisions on which doctor or facility to use.
Since so many prospective patients are using social media as part of their decision-making process, problematic outcomes can be crippling. As most HAIs are considered preventable, everyone must understand the importance of proper procedures, environment and equipment to produce a positive patient experience and outcome.
Public pressure to publish HAI rates
Safety movements on both coasts have been pressuring states to release all HAI-related data on hospitals and doctors with the objective of an informed public. Of course, lobbyists have been busy trying to blunt the efforts and prevent expanded disclosure. Consider that lobbyists have already been successful in changing the original terminology “hospital acquired infections” to “health care associated infections,” somewhat softening the impact.
Then there is the indirect cost that individuals and families incur due to serious infections that change the normal lifestyle of an infected patient. A patient undergoing what is considered a normal procedure comes out with an infection that changes their recovery time and health condition. In my own case, my father, a business owner in good physical condition, underwent surgery expecting to recover within a few days to go back to work. However, a hospital-acquired infection in his right arm required additional surgery to open the wound and required daily care by a home visiting nurse to change the bandages. His routine was completely shut down and he was isolated to a first-floor room. Just a week into the new routine, a complication developed requiring hospitalization. The situation continued to deteriorate, and he eventually died, all related to the infection.
What normally goes unrecorded when studying HAIs are the indirect costs to individuals and loved ones. In my father’s case, during the extended home stay, he had to have family members attend to his business needs, which took time from their businesses. Since his revenue was derived from continued sales, the complete stoppage of his business activity along with the additional nursing costs impacted our family greatly. Family members all experienced a psychological impact since they now had to drive him to additional doctor’s appointments, as well as assist with meals and medications. Having lost a dear father of four children and husband so quickly from complications due to a healthcare-associated infection took its toll on everyone. Besides the pain of losing a loved one, the inconvenience cost, the loss of revenue from business, nursing care expense and other associated expenditures became significant for this middle-class family. All caused by a preventable issue experienced in the hospital.
Even late night television commercials
As seen with late-night television commercials regarding exposure to asbestos by attorneys asking if someone is experiencing mesothelioma or asbestosis, commercials are now beginning to appear asking if you have a family member or friend who experienced a hospital-related infection. Attorneys are finding ways to show the appearance of negligence with hospital staff actions and lack of training. For instance, an HAI occurring to a patient in Room 402 prompts a subpoena of all maintenance and construction work records regarding what took place on the same floor, or the floor above, during the patient’s stay. Not only are the work-related task records important, attorneys also want the training records for each of the persons performing the work. This kind of action will bog down facility managers with even more work when they are already overburdened and understaffed.
Healthcare-associated infections (HAIs) may be impacting the finances of the hospitals, but they are also impacting the physicians and the families. Since HAIs are mostly preventable, everyone needs to understand the full picture of impact, work hard to educate staff and have empathy for patients. Improvement can only be gained when everyone works toward healthy outcomes.